SMS & Communications Policy

Last Updated: 30 November 2025

This policy explains how and why we contact you, in compliance with the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).

1. Why We Contact You

We may contact you to:

• Offer website previews or demonstrations
• Discuss our services
• Provide service updates or billing notifications
• Respond to your enquiries
• Deliver subscription-related communications

2. How We Obtain Contact Details

We obtain contact information from:

• Public business directories (e.g. Yellow Pages, True Local)
• Google Business Listings
• Public websites
• Direct enquiries or contact forms
• Your subscription account

We do not purchase private contact lists or use scraped data.

3. Consent

Initial Contact:

• Our first message to you is based on publicly available business information.
• This initial contact is permitted under the Spam Act 2003 for business-to-business communications.

Express Consent:

• By responding to our initial message, you provide express consent to receive further communications.
• By subscribing to our service, you provide express consent to receive service-related messages.

We do not rely on "inferred consent" for ongoing communications.

4. Opt-Out

You may opt out at any time by:

• Replying STOP to any SMS
• Emailing support@localpages.au
• Clicking unsubscribe links in emails

We will process opt-out requests within 2 business days.

5. Message Frequency

• Marketing messages: Occasional (typically 1-2 per month)
• Service messages: As needed (billing, updates, support)

We limit messages to what is relevant and reasonable.

6. Calls & Call Forwarding

• Call metadata may be logged via providers such as Twilio
• Calls are not recorded unless explicitly disclosed at the start of the call
• We respect the Do Not Call Register for consumer contacts

7. Third-Party Providers

We use the following providers to deliver communications:

• Twilio (SMS and voice)
• Email providers (transactional emails)
• AWS (cloud hosting)

These providers process data only to deliver the service and are bound by their own privacy policies.

8. No Spam

We do not conduct bulk spam campaigns. All messages relate to:

• Publicly listed business activity
• Existing business relationships
• Service subscriptions

9. Business-to-Business Communications

As a business service provider, our communications are primarily business-to-business (B2B). The Spam Act 2003 permits B2B communications where there is a relevant business relationship.

10. Policy Updates

This policy may change from time to time. We will notify you of significant changes via email or SMS.

11. Communications Contact

LocalPages.au
Email: support@localpages.au
ABN: 52 601 009 285
Freshwater, NSW, Australia

To opt out or report concerns, contact us at the email above.